multibet88Privacy Policy
This page describes what we collect when you use multibet88 and how we keep that data protected. We take your privacy seriously. When you open an account, deposit funds, place bets on Liga 1 or Piala AFF matches, or play live blackjack and roulette, we collect personal information. We use that information only to operate our platform, verify your identity for KYC compliance, process your withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and defend against fraud.
Our servers may sit outside your jurisdiction. Your data may be transferred to data centres in other countries for processing, backup, and security. We encrypt data in transit and at rest. We do not sell your personal information to third parties. We share data only with payment processors, compliance vendors, and legal authorities when required by law.
This policy applies to all users of multibet88, regardless of where you access the platform (Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere in Indonesia). Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What We Collect
We collect different data depending on how you interact with multibet88. When you register an account, we collect your email address, phone number, and a password. We also collect your legal name, date of birth, and national ID number as part of KYC verification. We ask for proof of address (utility bill or bank statement) and may ask for proof of income or source of funds before you withdraw large amounts.
When you use multibet88, we collect your IP address, browser type, device model, and operating system. We log every bet you place, every table game you play, every slot spin, and every football market you trade. We record the timestamp, stake amount, odds, result, and settlement status. This data is archived in your Result Archive for 5 years and used for dispute resolution, fraud detection, and regulatory compliance.
When you deposit or withdraw, we collect payment method details (bank account number, e-wallet phone number, cardholder name). Payment processors (BCA, e-wallet, mobile banking, local payment, or e-wallet operators) handle the actual transfer; we store a reference to the transaction only. We do not store full card numbers or full bank account credentials on our servers.
We use cookies and similar tracking technologies to recognize you when you return to multibet88, remember your preferences, and measure how you use the platform. You can disable cookies in your browser settings, but some features may not work properly.
Data we collect and retain
- Account information: email, phone, name, ID number, address, proof of income
- Betting history: every bet, stake, odds, result, timestamp, settlement status
- Payment details: transaction reference, deposit/withdrawal method, date, amount
- Technical data: IP address, device, browser, operating system, session logs
- Communication: support tickets, emails, chat transcripts with our team
How We Use Your Data
We use your data to operate multibet88 and provide the service you expect. We verify your identity to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations required by Indonesian payment networks and banking authorities. We use your betting history to calculate payouts, settle disputes, and detect suspicious patterns (e.g., unusually large withdrawals that may trigger manual review).
We use your data to communicate with you about your account—login alerts, password resets, withdrawal confirmations, and responses to support tickets. We may send you service announcements if there is maintenance, a security incident, or a change to our terms.
We analyse aggregated, anonymised data to improve multibet88. We track which games are most popular (e.g., blackjack vs. roulette), which payment methods are preferred (online payment vs. e-wallet vs. bank transfer), and which times of day see the most traffic. We do not use this data to identify you personally.
Data Sharing and Third Parties
We share your data with third-party processors who help us operate multibet88. Payment processors (banks and e-wallet operators) receive your payment information to execute deposits and withdrawals. Compliance vendors receive your ID and address to verify your identity. Fraud-detection vendors receive betting patterns to flag suspicious activity.
We may disclose your data if required by law. If a law-enforcement agency serves us with a court order, we will comply. If a regulator asks for data during an investigation, we will provide it. We do not volunteer data to authorities; we comply only when legally compelled.
We do not sell your data to advertisers, brokers, or third-party marketers. We do not share your data with other gambling or gaming platforms.
Data Security
We encrypt your data in transit using TLS 1.2 or higher. We encrypt sensitive data at rest using industry-standard encryption. We use firewalls, intrusion detection, and regular security audits to protect our systems. We limit access to your data to employees and contractors who need it to do their jobs.
No security system is perfect. If we suffer a data breach, we will notify affected users without unreasonable delay. We maintain incident-response procedures and cyber-liability insurance to protect against losses.
Your Rights
You have the right to access your personal data. Contact our support team and request a copy of the data we hold on you. We will provide it within 30 days.
You have the right to correct your data. If your phone number or address has changed, update it in your Account Settings. If you need us to correct your name or ID number, contact support.
You have the right to request deletion of your data, subject to legal limits. We must retain your data for 5 years for AML/KYC compliance and dispute resolution. After 5 years, inactive accounts are archived and can be deleted upon request.
You have the right to withdraw consent for marketing communications. If we send you promotional emails or SMS, you can unsubscribe. We will not send you marketing material after you unsubscribe.
Cookies and Tracking
We use cookies to remember you when you log in, store your betting preferences, and measure traffic to multibet88. We use Google Analytics to understand how users navigate our site. Google may place its own cookies on your device. You can opt out of Google Analytics by installing the Google Analytics opt-out browser extension.
We do not use cookies to track you across other websites. We do not serve targeted ads based on your betting history.
Contact multibet88
If you have questions about our privacy practices, contact our support team. You can reach us by email or through the support form in your multibet88 account. We will respond to privacy inquiries within 15 business days.
This policy was last updated on the date shown in your account dashboard. We may update this policy from time to time. Significant changes will be announced to your registered email. Continued use of multibet88 after a policy change means you accept the new terms.
Our Commitment to Privacy
We built multibet88 to give you control over your account and your data. We do not require invasive permissions. We do not sell your information. We comply with data-protection principles: collect only what we need, use it only for the purpose you understand, keep it secure, and delete it when you no longer use our platform.
We take compliance seriously. We adhere to Indonesian banking regulations, AML/KYC standards, and industry best practices. Our privacy team reviews this policy annually. If data protection laws change—whether in Jakarta, Surabaya, Bandung, or elsewhere—we will update our practices to comply.
Your trust is essential to multibet88. We protect it by being transparent about what we collect, how we use it, and who we share it with. This policy is not a legal document designed to limit our liability; it is a genuine description of our practice. If you disagree with any aspect of our privacy practices, contact our support team to discuss your concerns.